Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all paid test unlocks purchased on Scholars by ExamMama. Payments are processed by Razorpay Software Private Limited; refunds, where applicable, are issued back to the original payment method through Razorpay.

1. Nature of the Purchase

A paid test unlock is a digital service. Once payment is verified, the corresponding test becomes immediately available in your account for you to attempt.

2. Refund Eligibility

• Before your first attempt: you may request a full refund within 7 days of purchase, provided you have not started the test.
• After you start or complete the test: fees are non-refundable, because the digital service has already been consumed.
• Failed or duplicate payments: if Razorpay reports a payment failure, or if you were charged twice for the same test, the amount will be auto-reversed to your source account by Razorpay, typically within 5–7 business days. No action is required from you.
• Technical inability to attempt: if a verified platform issue on our side prevents you from attempting a purchased test, we will either reschedule the attempt or issue a full refund at our discretion.

3. How to Request a Refund

Email support@exammama.com with the subject "Refund request" from the email address registered on your account, including:

• your Scholarship ID and registered name;
• the test title you purchased;
• the Razorpay Payment ID (from your receipt at /dashboard or the receipt page);
• the reason for the refund request.

We aim to review refund requests within 3 business days and, if approved, initiate the refund within 5 business days. The amount typically reflects in your source account in 5–10 business days after initiation, depending on your bank / card issuer.

4. Cancellations

Because test unlocks are delivered instantly, there is no separate cancellation step — an approved refund under Section 2 effectively cancels the unlock.

5. Scholarship Awards

Refunds relate only to test unlock fees. Scholarship tier awards and prize money (where offered by a sponsoring organisation) are governed by the terms disclosed on the specific test's detail page and are not refundable in cash.

6. Chargebacks

If you initiate a chargeback with your bank instead of contacting us first, your account may be suspended until the dispute is resolved. Please email us before filing a chargeback so we can help.

7. Grievance Officer

Any unresolved refund grievance may be escalated to our Grievance Officer:

Grievance Officer, Scholars by ExamMama
Email: support@exammama.com
Phone: +91 89788 81737
Address: Hyderabad, India

8. Related Documents

See also our Terms & Conditions and Privacy Policy.